ValentineRouge.com
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OUR ONLINE STORE WILL BE CLOSED UNTIL JANUARY 20TH 2025. WE WISH YOU A JOYOUS HOLIDAY SEASON! XOXO ANY ORDERS WILL BE SHIPPED WEEK OF JANUARY 20TH 2025.
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    Customer Care

     

    Customer Service: Valentine Rouge Inc. jenna@valentinerouge.com
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    Orders

    All in stock jewellery items normally ship in 1 to 3 days from time of order. An order confirmation will be provided promptly at time of purchase. Should you require your jewellery sooner, we will make every effort to full fill your deadline to the best or our ability.

    Custom Orders

    Please email all custom order requests to jenna@valentinerouge.com We will do our best to accommodate your custom design. Please note additional fees may apply and all custom order placements are final sale.

    Payment

    We accept all major credit cards; PayPal and Sezzle. You will receive confirmation inclusive of taxes and shipping once your order is received. All prices are in Canadian dollars.  HST will be applied to all Canadian orders. Please see SHIPPING INFO for more information. 

    Gift Certificates

    Please email all Gift Certificate inquiries to jenna@valentinerouge.com
    All gift certificates are specially wrapped in our branded and embossed boxes with ribbon. 

    Gifts

    Please indicate any Gift items and instructions at time of Check Out. All jewellery items are beautifully wrapped in our pink linen branded and embossed boxes with pink ribbon. 

    Repairs

    For all repair inquiries please email jenna@valentinerouge.com

    Lifetime Warranty

    Valentine Rouge Jewellery is professionally handcrafted with meticulous care utilizing high quality materials. All orders are carefully inspected and free from known defects prior to shipping. Valentine Rouge Jewellery is committed to providing our customer a lifetime warranty.  We will repair or replace any pieces we deem to have been defective as a result of the manufacturing process at no additional cost to you. Any damages we feel are due to negligence or improper care may be subject to additional charges. Please review our PRODUCT CARE section.