Privacy

Our Privacy Commitment

We are committed to protecting your privacy. We constantly review our systems and data to ensure the best possible service to our clients. Client records are regarded as confidential and therefore will not be divulged to any third party, other than as required to facilitate payment and shipping.  Whether you are browsing our website or shopping with us, we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to outline our guidelines for the collection and use of personal information.

What information does Valentine Rouge collect and how is it used?

At Valentine Rouge, we collect two types of information: personal information and non-personal information. With your consent we may use your personal information for a number of different purposes, for example to:

·  Full fill requests for products, services or information;
·  Administer contests or promotions;
·  Offer new products and services; and
·  Measure and improve the effectiveness of our Website or our marketing endeavours. 

Personal information typically includes your name, address, phone number, and email address. You can always choose to not provide us with any of your personal information. However, if you make this choice, we may not be able to provide you with the product, service, or information that you requested.

Non-personal information does not identify you as an individual. For example, we may ask you for your postal code to assist us with statistical analysis. 

Your implied consent

In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only contact you regarding the arrival of an order purchased if you have provided us with your contact information. 

Your express consent

In other cases, we will ask you to give your express consent to use your personal information to advise you of products or services that may be of interest or to join our social media sites.  You always have the opportunity to “opt out” of having your information used for this purpose. 

Withdrawing your consent

Consent to use your information can be withdrawn at your request. To be removed from our database you will have the option to opt-out of communications with Valentine Rouge, or you can send a written request, via email. This may however, affect your experience using the Website.

Changes to the Privacy Policy

This policy may change over time to accommodate changes in our service, the technology, and legal developments. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by the Valentine Rouge will only be in connection with the provision of agreed services and products.

Information Valentine Rouge collects from you:

Purchases

When you purchase from Valentine Rouge, you will need to provide us with contact and payment information so that we can process your request. If we collect this information, we will also ask for your consent to use this information to send you promotional information on our products.

Returns

When you return products to Valentine Rouge, you will be required to provide contact and payment information to permit authentication of the transaction and reconciliation of accounts. 

Cookies

The Website uses “cookies”, a technology that installs a small amount of information on a Website visitor’s computer to permit the website to recognize future visits using that computer. Cookies enhance the convenience and use of the website. You may choose to decline cookies if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.

Disclosure to service providers

Valentine Rouge may share your personal information with specific service providers in order to provide you with products or services, verify and validate information including credit-worthiness, and to address customer service matters. This includes: credit card issuers, and delivery services, etc. This is done in an effort to reduce the risk of fraud or misuse of personal information. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.

Protection of Information

We maintain safeguards and security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. Please note we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party.

Removal of Information

We keep your information as active only as long as we need it for the products and services you’re using and for a reasonable time thereafter or to meet any operational or legal requirements. To be removed from our database you will have the option to opt-out of communications with Valentine Rouge, or you can send a written request, via email. 

Contacting Valentine Rouge

If you have any questions, concerns or complaints about the privacy policy please contact us at:

Email: info@valentinerouge.com